Warranty & Repairs

Manufacturer Warranties

Every pair of shears from JapanShears.com.au comes with the manufacturer’s warranty against defects in materials and workmanship. Warranty periods vary by brand — from 6 months to lifetime coverage.

For the full warranty table by brand, visit our Warranty page.

What’s Covered

• Manufacturing defects in blade or handle construction
• Faulty pivot mechanisms
• Premature blade degradation under normal professional use
• Loose components that weren’t caused by impact

What Voids the Warranty

• Dropping shears — impact damage is not a manufacturing defect
• DIY sharpening — convex edges require professional sharpening equipment
• Modifications — bending, adjusting, or altering the blade or handle
• Corrosion from neglect — failing to oil and store properly
• Unauthorised repairs — using non-approved repair services

Making a Warranty Claim

1. Email contact@japanshears.com.au with your order number, photos of the issue, and a description of the problem
2. We’ll assess the claim and respond within 2 business days
3. If approved, we’ll provide return shipping instructions
4. Replacement or repair is processed once we receive the shears

Professional Sharpening

Regular sharpening is not covered by warranty — it’s normal maintenance. We recommend professional sharpening every 3–6 months depending on your steel type and client volume.

Check our Care Guide for sharpening schedules by steel type.

Questions?

Contact us at contact@japanshears.com.au or use our contact form.