Returning or Exchanging a Shear
Use the policy and your order record to start a return or exchange.
Before sending a shear back
Read the current Returns page for the eligibility and condition rules. Send your order number, model or SKU, and the reason for your request through the contact form or to hello@japanshears.com.au. We will send the next steps.
Different model or a fault?
State whether you need a different size, a different model or help with a fault. Photos can help with a fault enquiry. The Warranty page explains how product issues are handled.