Help Centre
Need a model or order answer?
Start with the detail you need. Compare a shear, check delivery or find the right support step for your order.
Help topics
- Shipping & Delivery Standard delivery is A$6, free on orders over A$89; express is A$9.95 at checkout. Online checkout delivers within Australia.
- Returns & Exchanges Contact us within 14 days of delivery for a change-of-mind return.
- Warranty & Faults If a shear is not performing as it should, start with the model and the symptom.
- Track an Order Open the receipt link in your order confirmation email; tracking comes with the dispatch email.
- Payment Options Payments are processed by PayPal. Prices are in Australian dollars.
- Care Guide Keep the edge free of hair and moisture, and store the pair so the blades cannot knock against other tools.
- Size Guide Length changes the reach of a blade; the grind, handle and balance also shape the way a shear works.
- FAQ Answers on reading a listing, buying and shipping, grouped by topic.
- Contact Us Comparing two models? Send us their names or SKUs and the cutting work you have in mind.
Ordering guides
- Choosing Your First Shears Compare the blade, handle and selected variant before the brand story.
- Getting Started with JapanShears Use the catalogue to compare Japanese shear models clearly.
- Ordering the Right Shear Variant The selected variant and checkout total determine the order.
- Paying for a JapanShears Order Payments for JapanShears orders are processed by PayPal.
- Returning or Exchanging a Shear Use the policy and your order record to start a return or exchange.
- Shear Care Basics Care for the blade and pivot specified on your model.
- Shipping Your Shears: Delivery Options Destinations, rates and tracking for JapanShears orders.
- Warranty Support for Your Shear Model Use the model record and order details to raise a product issue.
Services: Authenticity Sharpening Service Gift Card Enquiries
Reference: Knowledge base FAQ