Warranty and fault support
If a shear is not performing as it should, start with the model and the symptom. We’ll look at the order and help you take the next step.
Send the details
Share your order number, the model name and photos through our contact form. For a cutting issue, tell us whether the hair pushes, folds or catches and when it began.
Manufacturer terms
Warranty coverage is set by the maker and can differ across models. We can help identify the applicable information for the item you bought.
Assessment and remedy
We’ll explain what information or return is needed and the options available once the issue is assessed. Protect the edge if a return is requested.
Australian Consumer Law
Consumer guarantees apply independently of a manufacturer warranty. A printed warranty period does not replace those rights.