Warranty Support for Your Shear Model
Use the model record and order details to raise a product issue.
Report a fault
Send your order number, SKU, photos and a short description through the contact form or to hello@japanshears.com.au. We will advise the next step. Maker terms vary by model; read the product listing and Warranty page. Your rights under Australian Consumer Law also apply.
Wear or damage to an edge
A poor cut can come from trapped hair, tension or edge wear. Follow the model’s care instructions first. For edge servicing, choose a professional familiar with its grind or tooth design. The care guide covers routine cleaning and pivot care. For how change-of-mind returns differ from faults, see the FAQ on returns, faults and warranty.